Mary Ann Markowicz is the Managing Director of The Service Leader, a management consultancy that helps companies improve their customers’ experiences. In this capacity, Mary Ann and her team work with organizational leadership to design, implement, measure, and improve multi-channel customer touch points.
Prior to founding The Service Leader, Mary Ann acquired a broad range of experience as an in-house department head and external consultant; working with small, medium, and large non-profit, SEC registered, and private companies in multiple industries. She was a successful customer-focused in-house executive at Sunstar Americas, Culligan International, and Follett Software, and was a global Subject Matter Expert at Arthur Andersen and Crowe Horwath.
Passionate about all things customer focused, she publishes regularly on her syndicated blog The Service Leader, Tweets on @MaryMarkowicz, and posts on The Service Leader Facebook page and on Pinterest.
Mary Ann attended Northwestern University, is a certified customer service professional, is a certified professional coach, and is a Six Sigma Black Belt/Lean certification candidate.
In her personal time Mary Ann enjoys art, photography, travel, reading, hiking in Sedona, and exploring new beaches in the Caribbean.