GoDaddy Offers Improved Seamless Effortless On-Line Service

One of the topics CS/CX leaders think about often is how to make service seamless and effortless, which of course ultimately creates a great customer experience and can reduce service-related expenses.

GoDaddy.com recently added an interesting feature to their account management screens, which helps customers determine whether or not they wish to leave on-line self-help and call GoDaddy’s support teams.

In the right column, there are a few pieces of information that answers questions we all think to ourselves when we’re searching for information even on other sites.

  1. Is GoDaddy’s system having problems?
  2. If I call GoDaddy’s customer support team, how long will I wait in the ACD queue?
  3. What in the heck IS the customer support number to call GoDaddy’s support team and when are they open?
  4. How can I avoid calling customer support?

Here’s the screen shot from my GoDaddy account.  Today, I was trying to cancel some services because I no longer needed them.  You can see these four questions answered in the right column.

**

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There are no known system problems as of the specific date and time posted, the ACD queue wait time could be 3 minutes, and the telephone number to 24/7 support is 480-505-8877.

The options to avoid a call to customer support include creating an on-line ticket or going to user forums.

Ingenious?  No.  Simple, elegant, useful, functional, insightful, thoughtful, user-friendly, and customer focused?  Absolutely yes.  Connecting on-line support to ACD queue wait time is great.  Offering options to get additional help when and where you need the help is a thing of joy.

Seamless and effortless.  Simple and probably really easy to implement.  Great service doesn’t HAVE to be expensive.

Good job, GoDaddy!

Disclosure statement.  I do have an account with GoDaddy and I pay for services just like everyone else does.  I have no current or future financial interests in the GoDaddy company.

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