Wins “Best Social Media Customer Service” Category [MASHABLE AWARDS]

Mashable announced that wins Best Social media Customer Service catagory, based on Mashable readers’ voting.

From the article…

“ is lucky enough to have extremely dedicated agents that strive to answer all questions within eight hours or sooner. Not only in English, but also Spanish and even Dutch or German. Our fans receive a personal reply, not a script. They talk to an actual human being who can give them anecdotes and tips from their own rail travel experiences.”

Although I am happy that won this recognition, I am very surprised that they think that an 8 hour turnaround metric services their customers well.  Shouldn’t this metric be within minutes instead of hours?


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s