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		<title>GoDaddy Offers Improved Seamless Effortless On-Line Service</title>
		<link>http://theserviceleader.wordpress.com/2012/01/24/godaddy-offers-improved_seamless-effortless-on-line-service/</link>
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		<pubDate>Wed, 25 Jan 2012 04:55:41 +0000</pubDate>
		<dc:creator>Mary Ann Markowicz</dc:creator>
				<category><![CDATA[Hall of Fame]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer friendly]]></category>
		<category><![CDATA[effortless]]></category>
		<category><![CDATA[GoDaddy]]></category>
		<category><![CDATA[great service]]></category>
		<category><![CDATA[seamless]]></category>
		<category><![CDATA[self help]]></category>

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		<description><![CDATA[One of the topics CS/CX leaders think about often is how to make service seamless and effortless, which of course ultimately creates a great customer experience and can reduce service-related expenses. GoDaddy.com recently added an interesting feature to their account management screens, which helps customers determine whether or not they wish to leave on-line self-help and call GoDaddy&#8217;s support teams. In [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theserviceleader.wordpress.com&amp;blog=21514131&amp;post=603&amp;subd=theserviceleader&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>The New Demands of Delivering Superior Customer Experiences</title>
		<link>http://theserviceleader.wordpress.com/2012/01/23/the_new_demands_of_delivering_superior_customer_experiences/</link>
		<comments>http://theserviceleader.wordpress.com/2012/01/23/the_new_demands_of_delivering_superior_customer_experiences/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 04:58:43 +0000</pubDate>
		<dc:creator>Mary Ann Markowicz</dc:creator>
				<category><![CDATA[Game Changer]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Risk Management]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[skills]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[work-at-home]]></category>

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		<description><![CDATA[Today&#8217;s blog is courtesy guest blogger P. J. Weyforth, Customer Service, Sales, and BPO Executive, most recently Senior Vice President Operations with TeleTech@Home.  ******** Unless you’ve had your head in the sand, it would be hard to miss all the articles, webinars, conferences, and general discussion about the importance for corporations to get their house in order [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theserviceleader.wordpress.com&amp;blog=21514131&amp;post=590&amp;subd=theserviceleader&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Netflix Stock at $81.18; Will Fight Class Action Lawsuit</title>
		<link>http://theserviceleader.wordpress.com/2011/11/16/netflix-stock-at-81-18-will-fight-class-action-lawsuit/</link>
		<comments>http://theserviceleader.wordpress.com/2011/11/16/netflix-stock-at-81-18-will-fight-class-action-lawsuit/#comments</comments>
		<pubDate>Thu, 17 Nov 2011 03:50:22 +0000</pubDate>
		<dc:creator>Mary Ann Markowicz</dc:creator>
				<category><![CDATA[Hall of Shame]]></category>
		<category><![CDATA[10QA]]></category>
		<category><![CDATA[bad customer service]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Netflix]]></category>
		<category><![CDATA[Reed Hastings]]></category>
		<category><![CDATA[Risk Management]]></category>
		<category><![CDATA[stock prices]]></category>

		<guid isPermaLink="false">http://theserviceleader.wordpress.com/?p=559</guid>
		<description><![CDATA[Netflix&#8217;s brand has taken another very public beating this week with the announcement that Wal-Mart is ready to settle their portion of the current Class Action lawsuit against both of them; costing Wal-Mart approximately $27.5 million. At issue?  Allegations that Netflix and Wal-Mart may have conspired to inflate DVD rental and purchase prices, which ultimately could have [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=theserviceleader.wordpress.com&amp;blog=21514131&amp;post=559&amp;subd=theserviceleader&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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